Herbal Opinion

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Introduction

WelcometoHerbalOpinion("we,""us,""our").Byaccessingandusingourservices,includingourwebsiteanddigitalplatforms(collectivelyreferredtoasthe"Platform"),youagreetocomplywiththeseTerms&Conditions("Terms").IfyoudonotagreewithanypartoftheseTerms,pleaserefrainfromusingourServices

Definitions

Terms:TheseTerms&Conditions,alongwithourPrivacyPolicyandanyotheragreementsyouacceptwithus.
Medicine:Anymedicationprescribedbyalicensedhealthcarepractitioner.
Pharmacy:Athird-partypharmacyengagedtodispenseandsupplyMedicine.
Services:ThehealthcareandtelehealthservicesprovidedbyHerbalOpinion.
ClinicServices:Consultationsandrelatedservicesprovidedbyourhealthcarepractitioners.
Platform:Ourwebsite,digitalmedia,andserviceplatformsusedtodeliverourServices.
Staff:EmployeesorcontractorsengagedtoprovideourServices.
HealthcarePractitioners:Licensedmedicalprofessionalssuchasdoctorsandnursesprovidinghealthcareservices.
Fee:ChargesforClinicServices,asspecifiedfromtimetotime.
AuthorisedRepresentative:Anindividuallegallyauthorisedtoactonbehalfofapatient

OurServices

HerbalOpinionprovides:

Initialandfollow-upconsultationswithqualifiedhealthcareprofessionals.
Accesstotelehealthservicesformedicalassessmentsandprescriptions.
Facilitationofprescriptionfulfilmentthroughthird-partypharmacies

Prescriptions are issued solely at the discretion of our Healthcare Practitioners, who assess each patient's individual medical condition to determine the appropriateness of treatment. This process is conducted in strict adherence to Australian laws and regulations, including obtaining necessary approvals from the regulator and relevant state or territory health authorities, as required.

NoEmergencyServices

OurServicesarenotintendedformedicalemergencies.Ifyourequireurgentmedicalattention,pleasecallemergencyservicesat000orvisitthenearestemergencydepartment.Ifourstaffidentifyimmediateriskstoanindividual’swelfare,theymaynotifyemergencyservicesattheirdiscretion.

Our Services are not a replacement for your primary healthcare provider. You should continue routine care with your community healthcare practitioners.

Eligibility

Toqualifyforourtreatmentservices,youmustmeetthefollowingconditions:

AgeRequirement:Youmustbeatleast18yearsold.
ResidencyStatus:YoumustresideinAustraliaandpossessavalidAustralianresidentialaddress.
PersonalUse:Youmustutiliseourservicesforyourselfunlessyouarelegallyauthorisedtoactonbehalfofanotherindividual.Insuchcases,appropriatelegaldocumentationconfirmingyourauthoritywillberequired.
ConsenttoTreatment:Youmustprovideinformedconsentfortheproposedtreatmentplan,acknowledgingthepotentialbenefitsandrisksinvolved.

Please note that meeting these eligibility criteria does not guarantee acceptance into our treatment program. Final decisions are made at the discretion of our healthcare practitioners, based on a comprehensive evaluation of your health status and in accordance with Australian medical standards.

YourObligationsandResponsibilities

ByusingourServices,youagreeto:

Provideaccurate,complete,andup-to-datemedicalandpersonalinformation.
Attendscheduledconsultationsandnotifyusinadvanceifyouareunabletodoso.
Authoriseustosharenecessaryprescriptiondetailswithpharmaciesandotherpartnerstofacilitateyourtreatment.
Complywithallapplicablelawsandregulations,includingthoserelatedtotheuseofmedicinalcannabis.
Followtheprescribedtreatmentplans.
PromptlyreportanyadversereactionstoMedicinetous

AccurateInformation

Youareresponsibleforensuringthatallinformationyouprovideisaccurateanduptodate.FailuretodosomayaffectourabilitytoprovideServicesandmayresultinsuspensionorterminationofyouraccesstoourServices.

AppropriateUse

You agree not to:

Engageinfraudulentorunlawfulactivity.
MisleadordeceiveourStaff,partners,oranyotherindividualsorentitiesassociatedwithourServices.
Uselanguageorengageinconductthatisabusive,threatening,harassing,discriminatory,orotherwiseoffensivetowardsourStaff,partners,suppliers,orotherusers.
AttempttoaccessorinterferewithourPlatform'ssecurityfeaturesoroperations.

AuthorisedRepresentative

YoumaydesignateanAuthorisedRepresentativetoassistwithmanagingyourhealthcareneeds.Additionaldocumentationmayberequiredforthisarrangement.TonominateanAuthorisedRepresentative,pleasecontactusdirectlyforthenecessaryformsandprocedures.

PaymentofFees

To ensure clarity and transparency regarding our fee structure, please review the following policies:

ConsultationFees:

Allconsultationfeesarepayableinfullatthetimeofbooking.

Thesefeescovertheconsultationservicesprovidedbyourhealthcarepractitionersanddonotincludethecostofanyprescribedmedicationsortheirdelivery.

MedicationandDeliveryCosts:

Thecostofprescribedmedicationsandtheirdeliveryareseparateexpenses

Arrangementsforthepurchaseanddeliveryofmedicationsshouldbemadedirectlythroughthedesignatedpharmacy.

RefundPolicy:

Refunds for consultation fees are available under the following conditions:

ServiceInappropriateness:Ifourhealthcarepractitionerdeterminesthatourservicesarenotsuitableforyourspecificmedicalneeds.

AppointmentCancellationbyClinic:Ifwecancelanappointmentandareunabletorescheduleitwithinareasonabletimeframe.

Refundswillbeprocessedintheoriginalpaymentmethodwithinareasonabletimeframe.

CancellationandReschedulingPolicy:

Patient-InitiatedCancellations:

Cancellationsmademorethan48hoursbeforethescheduledappointmenttimewillreceiveafullrefundortheoptiontoreschedulewithoutpenalty.

Cancellationsmadewithin48hoursofthescheduledappointmenttimemayincuracancellationfeeequivalentto50%oftheconsultationfee.

No-ShowPolicy:

Failuretoattendascheduledappointmentwithoutpriornoticewillresultintheforfeitureofthefullconsultationfee.

LateArrivalsforTelehealthAppointments:

Punctuality is essential for the effective delivery of our telehealth services. If you join your telehealth appointment late, we will make reasonable efforts to accommodate you; however, the session may need to be shortened to conclude at the originally scheduled time, and the full consultation fee will still apply. If you are more than 15 minutes late, the appointment may be considered a no-show, necessitating rescheduling and the application of our no-show policy. To ensure a smooth experience, please log in to your telehealth session a few minutes before the scheduled start time to address any potential technical issues.

By adhering to these payment policies, we aim to provide a fair and efficient service to all our patients. If you have any questions or require further clarification, please do not hesitate to contact our administrative team.

NoticeofTermination:Intheeventofsuspensionortermination,wewillprovideyouwithwrittennoticeoutliningthereason(s)forsuchactionandtheeffectivedate.Noticewillbesenttotheemailaddressassociatedwithyouraccount.

EffectofTermination:UponterminationofyouraccesstoourServices:

AllrightsgrantedtoyouundertheseTermswillceaseimmediately.
YoumustdiscontinuealluseofourServicesandPlatform.
Anyoutstandingfeesorchargeswillbecomeimmediatelydueandpayable.
Wereservetherighttodeleteordeactivateyouraccountandallrelatedinformation,subjecttoourdataretentionpoliciesandapplicablelaws.

SurvivalofTerms:ProvisionsoftheseTermsthat,bytheirnature,shouldsurviveterminationwillremainineffect,includingbutnotlimitedto:

Paymentobligations.
Intellectualpropertyrights.
Limitationofliability.
Indemnityclauses.

IntellectualProperty

AllcontentavailableonourPlatform,includingbutnotlimitedtotext,images,graphics,logos,videos,software,anddigitalmaterials(collectivelyreferredtoas"Content"),istheexclusivepropertyofHerbalOpinionoritslicensorsandisprotectedbyAustralianandinternationalintellectualpropertylaws.

ProhibitedActions:

Youmustnotreproduce,distribute,modify,transmit,display,perform,publish,license,createderivativeworksfrom,orsellanyContentwithoutpriorwrittenconsentfromHerbalOpinion.
YoumustnotuseanyContentforcommercialpurposesorpublicdisplaywithoutexplicitpermission.
Youmustnotremoveoralteranycopyright,trademark,orotherproprietarynoticesfromtheContent.
Youmustnotuseanyautomatedtoolsormethodstoaccess,acquire,copy,ormonitoranyportionofthePlatformorContent.

Trademarks:Alltrademarks,servicemarks,andlogosdisplayedonthePlatformarethepropertyofHerbalOpinionortheirrespectiveowners.Useofthesemarkswithoutpriorwrittenconsentisstrictlyprohibited.

Third-PartyContent:OurPlatformmayincludecontentprovidedbythirdparties,includingmaterialsprovidedbyotherusers,bloggers,andthird-partylicensors.Allstatementsandopinionsexpressedinthesematerials,andallarticlesandresponsestoquestionsandothercontent,otherthantheContentprovidedbyHerbalOpinion,aresolelytheopinionsandtheresponsibilityofthepersonorentityprovidingthosematerials.ThesematerialsdonotnecessarilyreflecttheopinionofHerbalOpinion.Wearenotresponsible,orliabletoyouoranythirdparty,forthecontentoraccuracyofanymaterialsprovidedbyanythirdparties

ReportingIntellectualPropertyInfringements:IfyoubelievethatanyContentonourPlatforminfringesuponyourintellectualpropertyrights,pleasecontactuspromptlywithdetailedinformationsothatwecaninvestigateandaddresstheissueappropriately.

PrivacyPolicy

OurPrivacyPolicyoutlineshowwecollect,use,andprotectyourpersonalinformation.ByusingourServices,youconsenttoourdatapracticesasdetailedinourPrivacyPolicy.

LimitationofLiability&Indemnity

Westrivetoprovidereliableandhigh-qualityServices;however,wecannotguaranteeuninterruptedorerror-freeaccesstoourPlatformorServices.TothemaximumextentpermittedbyAustralianlaw,weexcludeallliabilityforanylossordamagearisingfromyouruseofourServices,includingbutnotlimitedtodirect,indirect,incidental,consequential,orpunitivedamages.

TheinformationcontainedonthePlatformisprovidedforgeneralinformationalpurposesonlyandisnotintendednorimpliedtobeasubstituteforprofessionalmedicaladvice,diagnosis,ortreatment.YoushouldnotrelyonanyinformationprovidedonthePlatformforyourhealthneeds.Alwaysseektheadviceofyourphysicianorotherqualifiedhealthcareproviderwithanyquestionsyoumayhaveregardingamedicalcondition.NeverdisregardprofessionalmedicaladviceordelayinseekingitbecauseofsomethingyouhavereadonthePlatform.

ExceptforinformationprovidedbyourHealthcarePractitionersduringconsultations,nothingcontainedonthePlatformorprovidedbyourServicesisintendedtobeorshouldbetakenformedicaladvice,diagnosis,ortreatment.Youtakefullandtotalresponsibilityforwhatyoudowiththisinformation,andanyresultingoutcomesfromyouractions.

You agree to indemnify, defend, and hold harmless Herbal Opinion, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

YourmisuseofourServicesorPlatform.
YourbreachoftheseTerms.
Yourviolationofanyapplicablelawsorregulations

This indemnification obligation will survive the termination or expiration of your account and/or these Terms.

AmendmentstoTermsandConditions

WereservetherighttoamendtheseTermsandConditionsatanytime.AllamendmentswillbecomeeffectiveuponpublicationonourPlatformoruponnotificationtoyouthroughotherappropriatemeans.WewillstrivetonotifyyouofanysignificantchangestotheseTermsbyprovidingnoticethroughourPlatform,viaemail,orotherreasonablemethods.ItisyourresponsibilitytoreviewtheTermsregularlytostayinformedofanychanges.BycontinuingtoaccessoruseourServicesafteranyamendmentsbecomeeffective,youagreetobeboundbytheupdatedTerms.IfyoudonotagreetotheamendedTerms,youmustdiscontinueyouruseofourServicesimmediately.

GoverningLaw

TheseTermsaregovernedbyandconstruedinaccordancewiththelawsoftheStateofVictoria,Australia.AnydisputesarisingfromorinconnectionwiththeseTermsortheuseofourServiceswillbesubjecttotheexclusivejurisdictionofthecourtsofVictoria.ByusingourServices,youirrevocablysubmittothejurisdictionofthesecourts.

Severability

IfanyprovisionoftheseTermsisfoundtobeinvalid,illegal,orunenforceablebyacourtofcompetentjurisdiction,suchprovisionwillbedeemedseveredfromtheseTerms,andtheremainingprovisionswillcontinueinfullforceandeffect.Theinvalidityofanyprovisionwillnotaffectthevalidityoftheremainingprovisions,whichwillremainbindingandenforceable.

EntireAgreement

TheseTerms,togetherwithourPrivacyPolicyandanyotherdocumentsexpresslyincorporatedbyreference,constitutetheentireagreementbetweenyouandHerbalOpinionregardingyouruseofourServices.Thisagreementsupersedesallpriorandcontemporaneousunderstandings,agreements,representations,andwarranties,bothwrittenandoral,regardingsuchsubjectmatter.Youacknowledgethatyouhavenotreliedonanystatement,representation,orwarrantynotexpresslysetoutintheseTerms.

ByusingourServices,youacknowledgethatyouhaveread,understood,andagreedtotheseTerms&Conditions.

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support@herbalopinion.com.au

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Disclaimer: The information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. It is not intended to be a substitute for consultation with a qualified healthcare professional. By using this site or submitting a booking request, you acknowledge that medical decisions, including the suitability and approval of any treatment, will be made solely at the discretion of a registered healthcare professional, based.